Basically, when we do a pre-order release, it means samples are made to show off which are 1 of 1 pieces, this lets us make more colorways available in that sample if needed, without getting them made. once the main idea has been created. website is then open from Friday to Monday morning, where on that Monday morning, design files and quantities that were ordered, are then sent to the manufacture to make. Understand the process takes 3-4 weeks, after website has been closed, so if you ordered January 21st, you shouldn’t be freaking out to a brand on the 15th of February, if a package is not delivered by March 15th then there is reason to contact us.
THIS METHOD WILL OF COURSE BE CHANGED AS SOON AS OUR BRAND HAS GAINED TRACTION BECAUSE WE ARE ALL ABOUT CUSTOMER SATISFACTION!

Every step during the packaging and shipping process will be communicated with our customers.
RETURNS/REFUNDS
All purchases and sales are final. No returns or size changes after shipment. If you receive the wrong size or wrong product, we are more than happy to help. Noah's Ark Studios is not responsible for any lost, unclaimed or damaged packages and recommend contacting (Mailing Service) for more information. 

We are obligated to update all of our customers when a order is processed, we will also update all of our customers every single week to inform you about the status of your parcel. Via E-mail ,to show our appreciciation we will aslo give out exclusive promo codes to loyal customers. We STRONGLY RECOMMEND SIGNING UP
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